Video Tips

Useful to verify if a customer displays high risk and other verifications are pointing to fraud. This type of friction is a negative experience for most customers as it sometimes can be difficult to complete.

However, this verification requires significant effort to bypass as it does a live video check of the customer comparing their face to an ID. It can usually thwart any stolen or fake IDs sent. Most fraudsters, when encountering the verification, will not continue or be stalled until they have a workaround. There are services that will bypass these checks by paying people to complete the verification by combining photoshop IDs with real people. This is an extremely rare type of fraud, and most businesses will never see it. When reviewing the live video images, confirm the face matches and the ID information is similar to any order information.